Refund policy

Return & Refund Policy

All products sold through our store are custom made to order. Because of the personalized nature of these items, all sales are final except as expressly stated below.

No Returns or Exchanges

We do not accept returns, refunds, or exchanges for:

• Incorrect size selection
• Design preferences or dissatisfaction
• Changes of mind after purchase
• Color variations or print placement expectations
• Customer ordering errors
• Items approved and produced as ordered

Once an order is placed, it enters production specifically for the customer and cannot be resold or restocked.

Manufacturing Defects & Fulfillment Errors

We will replace or refund items only if:

• The product has a verifiable manufacturing defect, or
• We shipped the wrong item or incorrect design

To qualify:

• Claims must be submitted within 7 days of delivery
• Clear photographic evidence is required
• The item must be unused and in original condition

We reserve the right to determine whether an issue qualifies as a manufacturing defect.

Chargebacks & Fraud Protection

By completing a purchase, the customer acknowledges and agrees that:

• Custom products are non-returnable and non-refundable
• Preference-based disputes (including size or design dissatisfaction) are not valid grounds for chargebacks
• Filing a chargeback that contradicts this policy may be considered fraudulent activity

All orders are documented, time-stamped, and produced according to customer-approved specifications.

Agreement to Terms

By placing an order, the customer confirms that they have:

• Reviewed product descriptions and sizing information
• Understood that the item is custom made
• Agreed to this Return & Refund Policy