STELLA & SAGE SUPPORT

How can we help?

View your orders, report a problem, contact support, or get answers about shipping and personalization.

Track my order View fulfillment and shipping updates. Request a return Start from your account or order-status page. Contact support Most messages receive a reply within one business day.

MADE-TO-ORDER POLICY

Clear answers before you order

Production problems: If an item arrives damaged, defective, misprinted, missing, or different from what was ordered, report it with clear photos. Approved cases may receive a replacement or refund.

Personalized items: Products made with a buyer-entered name or number are normally final sale unless they were produced incorrectly or arrived damaged.

Size, color, or change of mind: Because each item is made to order, these requests are not normally eligible for a free replacement. Contact us and we will review the options.

Event dates: Production and delivery estimates are not guaranteed arrival dates. Order early when purchasing for a tournament, trip, ceremony, or other fixed event.

Refund policy Shipping policy Track an order

COMMON QUESTIONS

Shipping, returns, personalization, and store help

My tracking has not updated. What should I do?

Carrier scans can pause between facilities. Check the tracking link first. If the estimated delivery date has passed or the package appears stalled, submit an order-problem request above.

What happens if an item arrives damaged or misprinted?

Send the order number, the email used at checkout, a description, and clear photos of the item and packaging. We will compare the order with the production record and work toward a replacement or refund when approved.

Can I exchange a made-to-order item for another size?

Made-to-order sizing exchanges are not automatically covered. Submit a request and we will review what options are available. Size charts should be reviewed before checkout.

Can personalized names or numbers be changed after ordering?

Production can begin quickly, so changes are not guaranteed. Contact support immediately. Once production begins, buyer-entered names and numbers normally cannot be changed or returned unless the item is produced incorrectly.

How do tax-exempt organizations order?

Contact support before ordering and provide the required exemption documentation. Once approved, checkout must use the same email connected to the tax-exempt customer profile.

I organize a store. Where do I manage products and members?

Sign in and open your Dashboard. Store admins can enter Admin Powers to add products, update designs, and manage access without collecting money or placing a group order.